henetic

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• Q What should I do if the device cannot connect via Bluetooth?
  Make sure Bluetooth is enabled on your phone and the device is powered on and in pairing mode. Keep the device close to your phone (within 5 meters) and avoid interference from other Bluetooth devices nearby. Try restarting your phone's Bluetooth if the issue persists.
• Q What should I do if the device shows offline?
  Check whether the device is powered on and your WiFi network is available. Make sure the router is working properly and the device is within WiFi coverage. Try restarting both the device and the router.
• Q How do I set a timed door schedule?
  Go to the device details page, tap "Operating Mode" and select "Timed Mode". Set the desired open and close times, then tap "Save" to apply.
• Q How do I change the chase / recall audio?
  Go to the device details page, find the "Chase Audio" or "Recall Audio" settings. You can select a built-in audio or upload a custom audio. Tap "Save Settings" when done.